Unfortunately, due to the fact that most of our products are intended for one time usage and to keep our prices very low, we cannot accept returns or exchanges on any merchandise. All sales are final. With no exceptions.
It is your responsibility to check all items Upon Receipt for defects, miss-mates, fabric, size & color. Dyed shoes and jewelry are not returnable, unless defective.
Returning Defective Items:
You must notify Stress Away Bridal Shop within 3 days of receipt of the Damaged or Defective Items for return authorization.
Items returned for exchange with authorization will be subject to a 20% restocking fee and all shipping charges.
Incorrect Orders Received:
If an item you ordered is received as the incorrect item do to an error on behalf of Stress Away Bridal Shop, we will either credit your account or send replacement with your next order. If upgraded shipping is required you will be responsible for the additional upgraded charges.
We do not upgrade shipping for replacements, we will ship ground and further upgrades in shipping is at your expense.
In the event an order is “Refused” the customer will be held responsible for all shipping charges incurred.
Shipping charges quoted are for ground shipping to the continental USA. If upgraded shipping is required or shipping outside the continental USA please call or e-mail for shipping quote.
PLEASE TAKE NOTE:
The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
All prices are subject to change without notice. We are not responsible for typographical errors on website or catalog. We are not responsible for web-site system glitches. In the event a computer “glitch” occurs you will be notified by e-mail to offer you a choice to continue with sale modification or cancel.
We appreciate your business. Please contact us if you have any questions at 800-301-6375 or via email here.